All Glass is a preferred insurance provider and has pricing agreements with all major insurance providers. This allows direct and rapid processing of your insurance claims. We can assist you in making your claim and directly bill your insurance company, less your deductible if any. You will need to provide your policy number and the date and cause of the damage.
Steering
Remember, it is the legal right of consumers to select the auto glass shop of their choice. If customers call an insurance company to arrange for a new windshield, they should not be “steered” by the insurance company’s third party administrator to one of their own shops. In many cases this third party administrator is a large national auto glass company that represents itself as the insurance company when the customer calls the 800 claims number.
How does “steering” happen? Insurance companies often have a special name and phone number for their auto glass claims program but seldom do they mention that the claim is actually being handled by a third party administrator or Auto Glass Network. Most of the networks are telephone call centers owned and operated by national retail auto glass replacement companies.
When you call the 800 number for your claims program, the glass network’s computer brings up a screen with the name of the glass claims program for your specific insurance company. They know before they answer the call which insurance company covers the caller.
When they answer the phone, they identify themselves with the name of the insurance company of the claims program, even though the person answering the phone is an employee of the glass company’s network.
The network employee determines who they want to do the job. If your claim has good profit potential, they will try to “steer” the job to one of their company stores. If it is a smaller claim with lower profit potential, they will send the job to one of the low price glass shops in your area.
The practice of “steering” is so widespread that there are presently lawsuits throughout the country seeking to bar this kind of dishonest coercion. If these networks use tricks to steer you to one their shops, what makes you think the tricks stop there?
The auto glass network may tell you that:
…the glass shop you request is not on their list
…that if you don’t use a shop on their list there may be no warranty.
Never true with All Glass!
…that you may have to pay money out-of-pocket if you don’t use their preferred shop.
Never true with All Glass!
If you are subjected to this steering process, JUST SAY NO! What they are doing is deceitful. When a network contacts All Glass to “work out a deal” when one of our pricing agreements doesn’t apply, the only question they ask is “Will you do the job for $…” offering an extremely low price.
They never ask:
•if we use OEM glass
•if we use OEM adhesives
•about the training, experience, and certification of our technicians
•about our warranty
PROTECT YOURSELF. Call All Glass first, because who you call is who you will get! You deserve quality and safety first from your insurance company – not the lowest price provider.
